1. Who these terms apply to
These Terms of Service are between Publishfy (UEN 53528256K), a Singapore sole proprietorship (“Publishfy”, “we” or “us”), and you. If you use Publishfy for an organisation, you must have authority to agree on its behalf. You must be at least 18 and legally able to enter into a contract.
Read these terms before accepting them or placing an order. Our Acceptable Use Policy, Automation Terms and Refund and Cancellation Policy also govern the relevant use of the service. Our Privacy Policy explains how we handle personal data. We obtain consent where required by law.
A separately agreed written order or service agreement takes priority where it directly conflicts with these terms. A data-processing agreement takes priority for the personal-data processing it covers. Nothing here removes rights that applicable law does not allow us to exclude.
2. What Publishfy provides
Publishfy helps businesses plan social content, prepare captions and visuals, review posts and publish to supported connected platforms. Available features depend on your plan, account setup, platform permissions and the features currently enabled for you. Full Autopilot and advanced analytics are not included in the current service.
Registration and feature access depend on the current release and your account. New purchases are unavailable until explicitly enabled; initial paid sales remain limited to Singapore. Local-currency estimates do not establish sales eligibility.
Each current plan covers one brand and one owner seat. A platform logo, product illustration or future-feature announcement does not promise that a particular connection or feature is available in your account. Check your account’s connection status and plan confirmation.
We may maintain or change the service to fix problems, improve it, meet legal or platform requirements, or address security risks. Where practical, we give advance notice of a change that materially reduces a paid service. The cancellation and refund protections below still apply.
3. Your account
Give us accurate account and billing information. Keep sign-in details and invitations private, allow only authorised access and tell us promptly about suspected misuse. You are responsible for the instructions and approvals you authorise, and for keeping your connected accounts eligible to use the service.
We may verify your identity, authority or right to use a connected account before acting on a request. Do not share or sell access, bypass account limits, or use another person’s workspace without permission.
4. Your content and our permission to use it
You keep the rights you already hold in the photos, text, branding and other materials you provide. You give us a limited, non-exclusive, worldwide permission to store, copy, process, adapt and send those materials as needed to provide, protect and support Publishfy. This includes using service providers and sending approved posts to your selected destinations.
You must have the necessary rights and permissions for your materials, personal data, advertising claims and publishing instructions. Do not upload material that infringes someone else’s rights. Our use of personal data is also governed by our Privacy Policy.
You may use the content prepared for your business subject to these terms, applicable law and any third-party rights or asset licence. AI-generated material may not be unique or eligible for exclusive copyright protection. We do not promise exclusive ownership of every element of an output.
5. Review and publishing approval
AI can make mistakes. Before approving a post, check its facts, prices, claims, images, permissions and suitability for your audience and platform. Publishfy is not a substitute for legal, regulatory or professional review.
Unapproved content stays unpublished. Approval must cover the actual post and its selected destinations. Preparing a calendar or reaching a proposed date is not approval. You are responsible for the content and publishing decisions you approve. Publishfy must follow your authorised instructions.
Publishing times and availability depend on the platform and enabled features. A prepared draft or proposed calendar date is not confirmation that a platform has accepted a scheduled or published post. Check the result shown in your account.
6. Connected platforms and other providers
Connecting an account allows us to act only within the permissions you grant and the actions you authorise. The platform’s own terms and policies also apply. Providers may change their APIs, reject posts, restrict accounts or experience outages.
We do not control those independent decisions or guarantee platform approval, uninterrupted availability, reach, engagement or sales. We remain responsible for the service obligations we have agreed to provide. Disconnect accounts you no longer want us to access. Posts and copies already held by a platform may remain there.
7. Acceptable use
Do not use Publishfy for unlawful or misleading activity, impersonation, harassment, spam, malware, rights infringement or unauthorised handling of personal data. Do not bypass security or usage limits, access another customer’s data, overload the service, or copy or resell the software without permission. Restrictions on examining or reverse engineering software apply only where the law allows them.
We may investigate suspected misuse, stop affected processing, remove restricted material, preserve necessary evidence and cooperate with lawful authorities. These steps must be reasonably connected to the issue being addressed.
8. Plans, prices and renewal
Plus costs S$250 per month or S$3,000 for thirteen months. All charges are in Singapore dollars. Other currency amounts are estimates. Publishfy is not GST registered and does not charge GST.
- Free: two original content packages in each rolling seven-day period, on one eligible selected platform, with “Powered by Publishfy.app” branding. Free does not automatically become Plus.
- Plus: one original content package per planned brand day within your verified paid period, with adaptations for eligible connected platforms. You can prepare up to the next 31 days within that coverage. Platform adaptations share the same original package.
- Monthly: S$250, renewing each month unless cancelled before renewal.
- Prepaid: the option labelled “Annual” currently provides 13 months for S$3,000, renewing every 13 months at S$3,000 unless cancelled before renewal.
Plus generation and review are available after verified payment; the first planned post defaults to tomorrow in your brand’s timezone. The actual paid start and end dates control your coverage. Delayed approval, unused dates or advance preparation do not extend it. Pending or failed renewal payment does not grant a new paid period.
X and additional AI media generation are not included in the current plans. Storage is not a separate plan allowance, and keeping an account does not promise indefinite storage. Your plan confirmation and billing controls show the purchased price and renewal terms. Any price change for a future period requires appropriate advance notice and an opportunity to cancel before it applies.
9. Cancellation and refunds
Cancel renewal through your account’s billing controls before the next renewal. If you cannot access them, contact support promptly before that date. Cancellation normally keeps your verified paid access until its existing end date and prevents the next renewal charge.
There is no automatic change-of-mind refund after service starts, subject to applicable law and individual review. We correct verified duplicate or incorrect charges. If a material Publishfy service failure remains unresolved seven calendar days after you report it, our policy provides cancellation and a proportionate refund for verified unavailable service and the unused remainder. You do not have to wait where the law requires earlier redress.
The Refund and Cancellation Policy explains the calculation and process. Refunds use the actual price and paid period; used prepaid months are not repriced at the monthly rate. Cancellation, suspension or these terms do not remove refunds or other remedies required by law.
10. Discounts, promotions, credits, and referrals
Only an offer expressly made available to you and its stated conditions apply. A discount changes the price, not your plan’s features, unless the offer says otherwise. New discounts, referral rewards, wallet promotions and extra-credit offers are deferred; historical records do not make them available for a new purchase.
Earlier Starter, Growth, Pro, trial and Enterprise offers are not current plans. Valid recorded obligations from earlier arrangements are still handled under the terms that apply to them. A future programme needs its own terms and activation.
11. Confidentiality and Publishfy’s rights
Both parties must use reasonable care to protect confidential information received from the other, use it for the service relationship, and share it only where needed with people under suitable duties or where the law requires. This does not cover information already public without breach, independently developed or lawfully obtained elsewhere.
Publishfy and its licensors own the software, service design, documentation and related intellectual property. Your subscription permits use of the service; it does not transfer those rights. We may use voluntary product feedback without payment, while protecting your confidential information and personal data.
12. Suspension or closing an account
We may restrict or close access where reasonably necessary for a material breach, non-payment, security risk, unlawful instructions or a legal or platform requirement. Where practical, we explain the issue and allow a reasonable chance to fix it. Urgent protective action may come first.
You may stop using Publishfy at any time; cancelling renewal is a separate step. If we discontinue a paid service, we provide reasonable notice where practical and deal with unused prepaid service under the refund policy and applicable law.
After closure, access ends and data is handled under the Privacy Policy and any applicable written agreement. Save copies you need before closing. Amounts properly owed, confidentiality, intellectual-property protections and dispute provisions continue where relevant.
13. Service expectations
We provide the agreed service with reasonable care and skill. We do not guarantee uninterrupted or error-free operation, unique AI output, or a particular marketing or financial result. Keep your own copies of important materials and check content and publishing outcomes.
Other promises or implied terms are excluded only to the extent the law allows. Nothing here removes a service commitment expressly agreed with you, or a warranty, duty or remedy that cannot lawfully be excluded.
14. Limitation of liability
To the extent permitted by law and subject to any applicable reasonableness requirement, neither party is liable for indirect or consequential loss arising from the service. This includes lost profit, revenue or business opportunity only where that loss is indirect or consequential.
Subject to the exceptions below and any applicable reasonableness requirement, Publishfy’s total liability for all claims arising from the same event or a series of related events is limited to the fees attributable to service provided during the 12 months before the first such event, including the proportionate allocation of prepaid service fees. If no fees were paid, the limit is SGD 100. One combined limit applies to those claims, whether brought in contract, negligence or on another legal basis.
These exclusions and limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited. They do not reduce refunds expressly due under our refund policy. We do not use these terms to override mandatory consumer or data-protection rights.
15. Claims caused by your materials or misuse
If you use Publishfy exclusively for business, you must reimburse reasonable third-party claim costs and damages to the extent directly caused by your unlawful materials, lack of required permissions, or deliberate misuse in breach of these terms. This obligation applies only where lawful and reasonable. It does not cover loss caused by Publishfy’s negligence, misconduct or breach.
We must notify you promptly, provide reasonable information and let you participate in the defence. We will take reasonable steps to limit the loss. We will not agree a settlement that makes you admit fault or take on a non-monetary obligation without your written agreement. This reimbursement clause applies only to customers using the service exclusively for business.
16. Singapore law and disputes
Singapore law governs these terms. Singapore courts have exclusive jurisdiction, except where applicable law gives you a right that cannot be excluded, including access to an eligible tribunal.
For a dispute, email support with the issue and the outcome you seek. Both parties will try in good faith to resolve it for 30 days after written notice. This does not prevent urgent court relief, a complaint to a regulator, or action needed to preserve a legal deadline or mandatory right.
17. Changes and other terms
We may update these terms and give reasonable notice of material changes. Changes apply prospectively and do not rewrite accrued rights or agreed charges for an existing paid period. We obtain fresh acceptance where required. If you do not agree to a proposed change, you can cancel renewal before it applies; applicable remedies remain available.
You may not transfer your account or this agreement without our written consent. Any transfer of Publishfy’s service must meet applicable contractual, privacy and payment requirements, including notice or consent where required. A transfer does not by itself remove your existing rights.
If a provision cannot be enforced, the rest continues so far as the law permits. Not enforcing a right immediately does not waive it. These terms and applicable agreed documents form the service agreement, without excluding liability for fraud or rights that cannot lawfully be excluded.
18. Contact
For account, billing or legal questions, email support@publishfy.app. Include your workspace and relevant reference, but do not send passwords or full payment-card details. Keep your contact email current so we can send important service notices.