Cancellation
The Stripe Customer Portal supports cancellation at the end of the current billing period where configured. Access and entitlements follow verified Stripe state.
Refund requests
Fees are generally non-refundable after service delivery or a billing period begins, except where law requires otherwise or Publishfy confirms a service failure. Submit the invoice date, workspace, and reason without sending card details.
Billing errors
Report duplicate or incorrect charges promptly. Publishfy will reconcile against Stripe events and invoices; approved corrections are returned through the original payment method.
Trials and plan changes
Trial eligibility is limited and abuse-resistant. Plan changes, proration, renewal dates, and cancellation state are shown by Stripe before confirmation.
Contact
Use support@publishfy.app. Legal and privacy contact details remain subject to owner review before paid or public launch.