Contact
Email support@publishfy.app from your verified account address. Include the workspace name, approximate time, error and request reference. We may need further information to identify the issue or verify your authority.
Support hours
Monday–Friday, 09:00–18:00 Singapore time, excluding Singapore public holidays.
Priority
Suspected account compromise, exposure of another customer’s data, duplicate charges and uncertain publishing outcomes take priority. If you are unsure whether a post went live, report its reference before trying again.
In-app requests
A request reference is a receipt, not confirmation that support has read your message or that an email was delivered. Follow up by email when needed. Response and resolution times vary unless we have agreed otherwise in writing. Legal deadlines still apply.
Do not send secrets
Never send passwords, session cookies, recovery links, connection tokens, full card details or private media links. Share only the information needed to understand the problem. Refund requests follow our Refund and Cancellation Policy; privacy requests follow our Privacy Policy.